+70% Engagement
Maximized enterprise ROI by unlocking active employee utilization across benefits, EAP programs, and internal marketplaces.
Instant Directory Search
Sub-second search and one-tap calling replaced complex desktop portal navigation for a distributed workforce.
Crisis Communications
Guaranteed urgent COVID-19 health protocols, safety guidelines, and office closures reached remote staff on their personal phones.
First Mobile Design System
Co-authored the enterprise's foundational mobile design system, adopted org-wide as the benchmark for future employee apps.
Maven personalized employee PWA: unified directory, company announcements, classifieds, and health resources.
A non-responsive desktop intranet for an enterprise suddenly forced remote.
The Scale
Serving tens of thousands of distributed financial services employees requiring daily access to directory records, team updates, and enterprise support.
The Intranet Disconnect
The legacy intranet was completely non-responsive on smartphones. When employees stepped away from desk computers, organizational communication ceased to exist.
The Emergency Catalyst
When COVID-19 hit, reaching employees with office protocols and safety updates became a critical business continuity mandate that the desktop intranet could not fulfill.
Deliver a mobile-first progressive web app employees would actually choose to open.
My mandate as Senior UX Lead was to design a cross-platform progressive web app that unified disparate enterprise services (directory, classifieds, assistance programs, news) into an engaging personal hub—while establishing the organization's first touch-native design system.
1. Personalized Service Hub
Unify six previously isolated services into a cohesive, glanceable mobile experience that respected employee time and prioritized immediate operational needs.
2. Enterprise Mobile Design System
Co-author the company's first standardized mobile touch tokens, component states, and responsive layouts to serve as the benchmark for all future employee apps.
Four systemic bets that drove workforce adoption.
Instead of duplicating the desktop portal, we redesigned the interaction model for native mobile ergonomics.
Mobile Design System Co-Authorship: Tokenized interaction states for touch
Partnered directly with the central Design System team to author touch-specific button states, type scales, and spacing tokens. Adapted enterprise brand palettes to meet strict accessibility contrast ratios across mobile viewports.
Personalized Service Dashboard: High-density IA without visual clutter
Organized six core capabilities (News, Directory, Classifieds, EAP, Job Satisfaction, Tasks) into a personalized card grid. Surfaced time-sensitive notifications at the top while providing one-tap navigation to deep utility workflows.
Context-Aware Directory: Sub-second search and one-tap communication
Rebuilt employee lookup around fast local caching, tabbed organization (My Team, Recent, Favorites), and direct phone/email triggers—turning an agonizing 5-minute desktop search into a 2-second mobile tap.
Vetted Internal Marketplace: Peer engagement behind the enterprise firewall
Designed an internal peer-to-peer classifieds engine allowing employees to safely list items and housing within the corporate firewall. Became the most active organic engagement driver across the entire platform.
+70% engagement increase and a permanent enterprise mobile standard.
Within month one, Maven achieved 20% organic workforce adoption and generated a 70% increase in news and services engagement over the legacy intranet. The mobile design system created for Maven became the organization-wide foundation for all subsequent internal applications.
Engagement Growth
Over legacy desktop portal
Month-1 Adoption
Zero mandatory enforcement
Mobile Design System
Adopted org-wide for all PWAs
// Enterprise Experience Retrospective
Enterprise workplace tools fail when they assume everyone sits at a desk.
The legacy intranet wasn't abandoned because its underlying content was broken—it was abandoned because it lived on the wrong form factor. Meeting employees where they actually operate through an accessible, mobile-first PWA delivered immediate adoption and turned daily corporate communications into an active habit rather than an administrative chore.